Management Rules

Licensed Operator:

Mandalay Bay Resort Casino is the central site book for each of MGM Resorts International’s licensed Nevada race and sports books (“We”, “Our”, “Us”).

House Rules for mobile wagers (BetMGM Sports App system):

These House Rules apply for wagering account wagers made through the BetMGM Sports App.

1. The Terms of Service are listed at The Privacy Policy is listed at They should be considered in conjunction with the House Rules.

2. We prohibit persons under the age of 21 from opening and/or funding a wagering account. Any person under the age of 21 years shall not place wagers with or collect winning wagers from any licensed race book, sports pool or pari-mutuel operator.

3. Payouts of account withdrawals may be delayed by up to 5 days in order for Us to conduct a security review.

4. We shall only accept wagers from patrons that have been affirmatively located as being physically present in the state of Nevada at the time of their wagering.

5. Persons shall place a wager only on their own behalf and shall not wager for any other person.

6. Wagering Account holders are encouraged to contact Customer Service by email or live chat for additional wagering information and questions of any such nature. Patrons should submit complaints or disputes in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. Complaints may be submitted by email to Customer Complaints. We will investigate any issue and provide a timely response. We will make every reasonable effort to resolve disputes. Any unresolved dispute arising as a result of wagers accepted shall be resolved as set forth in Nevada Revised Statutes 463.361 - 463.366 and Nevada Gaming Commission Regulation 7A. Please refer to Section 28. Binding Individual Arbitration, Dispute Resolution, and Applicable Law in the Terms of Service for additional information relating to customer dispute resolutions.

7. We aim to provide a safe and responsible environment for patrons and will always recognize and acknowledge the patron’s ability to set daily limits or place their account in a timeout status restricting their ability to wager through their wagering account at any time. In the event a patron has a pending wager and then self-excludes, the wager shall be canceled, and the funds returned to the patron.