We offer a range of different options that can be used to manage your gambling activity at any time. This includes tools which allow you to limit the amount you can deposit or wager, time limits to help you control how much time you spend gambling or the option to place a “timeout” on your account from gaming for a period of time.
You can set deposit limits, loss limits and time limits. Once established, any decrease to these limits will be effective immediately and you will receive an instant text notification. Any increase to these limits will become effective only after the time period of the previous limit has expired.
Deposit limits can be set on a daily, weekly and monthly basis and specify the maximum amount of money you can deposit into your Internet gaming account during a particular period of time. Please go to Account -> Advanced Settings -> Deposit Limits to set the limit.
Loss limits can be offered on a daily, weekly and monthly basis and specify the maximum amount of money you can wager during a particular period of time. Please go to Account -> Advanced Settings -> Spending Limits to set the limit.
A time-based limit is offered on a daily basis and specifies the maximum amount of time you may spend playing on the website (time is measured hourly from the time you log in to the time you log out). Please go to Account -> Settings -> Time Management to set the limit.
Should you need a timeout (“cooling off”) period from gambling, you can choose our timeout action. Please be aware that the timeout has to be for a minimum of 72 hours and that during that time period you will not be able to login to place a wager or deposit. Please contact customer service should you want your funds returned during that period. The account will be automatically reenabled after the selected timeout period has past. Please go to Account -> Advanced Settings -> Self-Exclusion to timeout.
Should you need to take a longer break from gambling, we provide a timeout for up to 365 days. This timeout period means that your account will remain closed for a period of 12 months and will not be reactivated under any circumstances during that period (unlike a standard account closure request). Please go to Account -> Advanced Settings -> Self-Exclusion to timeout.
If you want to take a break or stop playing at one or more products for any other reasons than the prevention of gambling-related problems, we also offer a service closure option available through our Customer Service team.
Terms of Service